Terms and conditions
Terms and Conditions
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The defined terms and interpretations of these terms and conditions are set out in paragraph 26.
2. Acceptance & Identity of the entrepreneur
Company name: RoseWcood Jewelery
Chamber of Commerce number: 97101052
2.1 You represent and warrant that:
(a) you are a natural person and are at least 18 years of age;
(b) you have the authority to enter into a legally binding contract with us; and
(c) you are not prevented from entering into a legally binding contract with us by any applicable law or treaty.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) been convicted of any computer or internet related offence; and
(b) been denied access to products or to the Site in the past.
2.4 We reserve the right to deny you access to our Site if we deem this necessary or appropriate.
2.5 Placing an order constitutes:
(a) your confirmation and assurance that you have read these Terms and Conditions carefully and completely;
(b) your offer to purchase the order solely on these Terms and Conditions;
(c) your agreement that any Order Confirmation is made solely on the basis of these Terms and Conditions; and
(d) your commitment to us to comply with these Terms and Conditions.
2.6 If you do not agree with these Terms and Conditions, you may not use the Site or purchase any products.
2.7 You must expressly agree to these Terms and Conditions in order to:
(a) submit information on or through our website; or
(b) purchase any product.
2.8 By visiting our website, purchasing products or agreeing to these Terms and Conditions:
(a) you also agree to our Privacy Policy; and
(b) you accept and agree to our Acceptable Use Policy (see section 12 for further details).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree with these Terms and Conditions, you may not place an order or communicate with us.
3. Personal Use
You confirm that you are using the Website solely to purchase Products for your own personal, non-commercial use as an end-user, and not as a representative or on behalf of any other person.
4. Prices
4.1 The prices of the Products shown on our website include shipping costs, but exclude any fees, taxes, import duties, levies, or other similar government charges ("excluding customs and taxes").
4.2 All import duties, taxes, levies, declarations, or other charges related to the importation of the Products to the delivery address are your responsibility and are not included in the price of the Products. In some cases, deliveries may incur additional costs for which the seller is not responsible and which must be borne by the customer. These costs include, in addition to shipping costs, customs duties or import VAT, as the goods are shipped from a non-EU country (China). Before ordering, you must check with our customer service whether any import duties apply. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "excluding customs and taxes." The buyer is the "registering importer" and is responsible for the correct payment of import duties and/or import taxes, and must fully comply with all laws and regulations of the importing country. Since import regulations vary by country, you should check your country's import duties and VAT before placing your order. The buyer is obligated to fully check upon receipt of the goods whether they comply with the laws and regulations of the importing country.
4.3 We make every effort to ensure that all details, descriptions, and prices of the products that appear on our website are accurate. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you or do not receive a response from you, the order will be deemed cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange for delivery of your order and charge or refund you the amounts stated in the notification we send to you shortly after receiving your reconfirmation, using the same payment method.
4.4 We are not obliged to fulfill an order if the price stated on the Website is incorrect (even after you have received an Order Confirmation).
4.5 Prices are subject to change from time to time. However, such changes will not apply to orders for which an order confirmation has already been sent.
5. Placing an Order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation, which will be deemed our acknowledgement of receipt of your order. If there are any delivery problems or insufficient stock, we will inform you by email and refund any payments made for the order.
5.2 A contract will only be concluded once we have sent you an Order Confirmation and only in relation to the Product(s) specified in the Order Confirmation. These General Terms and Conditions of Sale form an integral part of the contract and apply to the exclusion of all other terms and conditions.
5.3 If your order consists of multiple Products, the Products may be delivered to you separately and at different times.
5.4 We reserve the right to remove Products from the Site at any time. We also reserve the right to edit or remove any materials or content from the Site. We will not be liable to you or to any third party for removing any Product from our Site or for editing or removing any content from our Site.
5.5 We reserve the right to refuse or cancel any order you place at any time (even after you have sent an Order Confirmation). We will not be liable to you or any third party for canceling or refusing an order.
5.6 If we cancel your order after we have received payment (even after we have sent an Order Confirmation), the amount paid will be refunded to you in full.
6. Payment
6.1 You can pay for the Products through the payment processors listed on our website. 6.2 You can also pay for your order in full or in part with a promotional voucher that we provide. Promotional vouchers can only be redeemed online at checkout. 6.3 We may use payment processors to process payments between you and us. You agree that we may provide these processors with documents and information about you, including personal data. 6.4 We are not a regulated payment processor or financial services provider and are not responsible for any outages or problems caused by these payment processors. 6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made using your own funds. By placing an order, you confirm that: (a) the payment method used is yours; (b) you are the rightful holder of the promotional voucher, if applicable; and (c) you have sufficient funds or a credit limit to pay for the relevant order. 6.6 We are not responsible for the unauthorized use of your credit, debit, or prepaid card by third parties, even if it has been reported stolen. We may inform all relevant authorities (including credit reference agencies) of fraudulent payments or illegal activity. 6.7 You will not: (a) make or attempt to make a chargeback on a payment for Products; or (b) reverse a payment you have made for Products. 6.8 You fully indemnify us against any chargeback or cancellation of any payment made by you and for any loss, cost, liability, or expense we may suffer as a result.
7. Delivery
7.1 We will make every effort to deliver your order to the delivery address provided when you placed your order.
7.2 We will provide an estimated delivery date at checkout.
7.3 We may inform you if we are unable to meet the estimated delivery date, but we will not be liable for any loss, costs, damages, or expenses arising from a delivery delay, to the extent permitted by law.
7.4 We may be unable to deliver to certain locations. In that case, we will inform you and cancel or redeliver the order to an alternative delivery address confirmed by you.
7.5 All risk in the product passes to you upon delivery, unless delivery is delayed due to your breach of these terms, in which case risk passes at the time when delivery would have taken place but for your breach.
7.6 If you are unable to take delivery or collect your order, we may leave a card with instructions for redelivery or collection with the carrier.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you fail to accept or collect delivery, we may charge a fee for returning the order, in addition to any other rights we may have.
7.8 Goods will be shipped within 2-5 days after confirmed receipt of payment. The standard delivery time is 5 to 8 business days, in exceptional cases up to 4 weeks, unless otherwise stated in the item description. The owner does not ship the goods themselves; the order will be shipped by the manufacturer as soon as the complete order is available.
7.9 All import duties, taxes, levies, declarations, or other charges related to the importation of the products to the delivery address are your responsibility and are not included in the product price. Deliveries may incur additional costs for which we are not responsible and which you must bear. These costs include customs duties or import VAT, as the goods are shipped from a non-EU country (China). Before ordering, please inquire with our customer service whether import duties apply. These costs are not paid by us and are the responsibility of the buyer. Our goods are always shipped "excluding customs and taxes." The buyer is the "registered importer" and is responsible for correct payment and compliance with the laws and regulations of the importing country. Therefore, please check your country's import regulations and VAT rates before ordering.
8. Cancelling or amending orders
8.1 Once an order has been placed via our website, you can cancel or amend it by sending us an email.
8.2 Once an order has been packed, it can no longer be cancelled or amended; you must then return the product to us in accordance with paragraph 10. As our goods are shipped from Asia, delivery times may be longer, and we have no control over this. If the products are already in transit, cancellation is no longer possible. In that case, please wait until you receive the goods and then return them. You may, of course, notify us of your cancellation in advance. For a timely refund, we ask you to send us proof of shipment. An early refund is possible from 16 weeks after receipt of the order if the goods have not been received.
8.3 We operate a fully automated system; orders are processed immediately upon placement. The shipping process therefore unfortunately cannot be interrupted, meaning that refunds before receipt of the goods are only possible up to 24 hours after placing the order.
9. Defective products
9.1 You acknowledge that the Products are standard products and not custom-made to your specific requirements.
9.2 All product descriptions, information, and materials on the Website are provided “as is,” without any explicit or implied warranty.
9.3 Images of products may differ slightly from the actual product received.
9.4 If the product received is defective, you may email us, specifying the product to be returned and including a photo of the defect.
9.5 You may return the product to us in accordance with paragraph 10.
9.6 We will inspect the product once we receive it. The processing time depends on your order.
9.7 We will notify you by email whether we consider the product to be defective.
9.8 Our only obligation in respect of defective Products is, at our discretion:
(a) to replace the product and cover the shipping costs to the delivery address, provided you return the defective product to us, after which we will deliver a replacement product to you; or
(b) to refund an amount equal to the price of the product and the return shipping costs. This amount will be refunded to the same account and via the same payment method used when placing the order.
9.9 If we determine that the product is not defective, we may choose not to issue a refund and may charge service fees, which will be deducted via the original payment method. In such cases, we are not liable for any loss or damage, to the extent permitted by law.
10. Returns and Refunds
10.1 Our return policy forms part of these Terms and Conditions and applies to your use of our Site.
10.2 If you are not completely satisfied with your order, you may notify us by email of the product to be returned and then send it back to us. The withdrawal period is 30 days from the day you (or a third party designated by you, other than the carrier) physically take possession of the last product.
10.3 Returns and the associated costs are the responsibility of the customer.
10.4 We must have received the product before you are entitled to a refund. We will inspect the returned product upon receipt.
10.5 You must ensure that the product is returned in the same condition as when you received it and that it is properly packaged. The product must not have been used, labels must not have been removed, and the original packaging must remain intact. If the product is returned in an unsuitable condition, we reserve the right to refuse the return.
10.6 The processing time of returns depends on your order.
10.7 If we approve the condition of the returned product, you will receive a confirmation email and a refund will follow via the original payment method used.
10.8 The withdrawal is only completed once we have received the physical product.
10.9 As our goods are shipped from Asia, delivery times may be longer, and we have no control over this. If the product is already in transit, withdrawal is no longer possible. In that case, please wait until you have received the product and then return it. You may, of course, notify us of your withdrawal in advance. For faster processing, we ask for proof of shipment. An early refund is possible from 16 weeks after the order if the product has not arrived.
11. Vouchers
11.1 You may use our promotional vouchers or discounts when paying for products on the website.
11.2 To use a voucher or discount code, you must enter the code on the checkout page of your order.
11.3 Once the voucher or discount code has been entered and applied, the discount amount will be deducted from the total amount of your order at checkout.
11.4 Only one promotional voucher or discount code may be used per order.
11.5 The balance of a promotional voucher does not accrue interest and has no cash value.
11.6 If the balance on the promotional voucher is not sufficient for your order, you may pay the difference with another available payment method on the site.
11.7 If you use a promotional voucher for an order that is returned, the value of the promotional voucher will not be refunded. However, if you paid part of the order with another payment method, that portion may be refunded.